Please inform me prior to grooming if your pet has bitten someone or has aggressive tendencies. Occassionally dogs that show a tendency to bite or who jump around excessively, will be muzzled and restrained for their own safety and mine.
The muzzles I use are comfortable and wearing one often calms the dog. Your dog will never be muzzled for more than 20 minutes without a break.
In the unlikely event that a dog does become uncontrollable and is at risk of harming itself or me, the groom will be terminated immediately and the dog will be sent home. The owner will be charged for the full groom price that was quoted even if the groom is only partially completed. As of yet this has never happened, but I guess there will always be a first.
The owner understands that they will be held liable for all bites/injuries caused by their dog.